NOV. 2011Hi I.O., Please be sure to forward my message to your leadership. Your customer service has been exemplary! As I stated before, I bought this gun in order to buy American, and even more so to buy North Carolinian. I understand that there’s always a bad one here in there, with every product made, but what separates a good company from a bad company is how accountable they are when problems arise. I applaud your commitment to myself, your customer, and I think you’re showing that the company is well on the way to achieving your stated customer service goal on your website. I hope for your long-term and abundantly fruitful success with the Hellcat, and I look forward to my confidence in the pistol being completely restored. Thank you! Bill
Durham NC I.O., |
